# Check ink levels from the front Home screen, touch the Ink icon to display the estimated ink levels.

If so, you should call their Service to find out What's UP? Contact I.Ink Service customer support at 1-85 ** If you are enrolled in HP Instant Ink, they may actually do a lousy job - not be timely sending out replacements.

HP ENVY, DeskJet Printers - Fixing Poor Print Quality Here's some problem solving tips, in this link: HP ENVY, DeskJet Printers - Color or Black Ink Not Printing. It will provide the most recent software. In the following link, click on software and drivers, click Go, click download. It seems odd, but that could be the problem. Probably you haven,t updated the printer's software on your computer, recently. Does this occur after a recent new ink cartridge installation? Have you tried removing and reinstalling several times? How old is the printer, it could be wearing out. Have you checked the ink levels? (see #) Are you using genuine HP original (not refilled) ink? Cartridge may be defective. Possibly the black cartridge is low, if so replace (see **).

Business PCs, Workstations and Point of Sale Systems.

Printer Wireless, Networking & Internet.

DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.

Notebook Hardware and Upgrade Questions.

Black color print test